25–50+ Slack channels demanding attention
Every morning starts with the dread of figuring out which client thread needs you most.
Churn is expensive.
Fern helps your clients stay longer.
Fern is the AI-powered agency intelligence platform that listens across Slack, email, and meetings to build a live picture of every client relationship for your entire team.
Managing clients shouldn't feel like firefighting.
Commitments falling through the cracks
Your team makes promises, but loses track managing multiple clients at once.
Client sentiment is changing constantly
You know someone may be unhappy, but not who, why, or where your next churn will come from.
You find out when it’s already too late
Most churn can be prevented when you see the warning signs early enough to act.
Why Fern
Your client relationships
are hiding in a black box
Fern helps you see what's important.
Clarity
Fern connects every interaction into one clear view and highlights the risks, changes, and opportunities your team should pay attention to.
Source of Truth
Every conversation, decision, and commitment stays in one place, so the full relationship history is never trapped in a single inbox or someone's memory.
Guidance
Fern spots shifts in engagement and sentiment early, then tells you exactly what to do next before a risk becomes a renewal conversation.
Try Fern in your agency free for 30 days
Connect your client communications and see the risks, wins, and next steps that need attention.
The measurable impact
of earlier client insights
Faster identification of at-risk clients
3x
Average time saved per client each week
1.5 hrs
Reduction in unexpected churn within the first 90 days
47%
The platform
One place to see
every client clearly
No new tools to learn. No manual data entry. Fern sits beneath your existing workflow and surfaces what matters.
Features
Intelligence that works the
way your team does
Connect your comms. Fern builds the intelligence layer on top, with no manual logging required.
Keep every client follow-up on track
Fern turns insights into assigned tasks with clear priorities and deadlines.
Pain point extraction
Every recurring complaint and blocker is automatically tagged and tracked over time.
Real-time churn signals
Health scores update as engagement, sentiment, and renewal signals change.
Know the right next move for every client
Based on changes in engagement, sentiment, and relationship history, Fern surfaces the most useful action your team can take next.
Know the right next move for every client
Based on changes in engagement, sentiment, and relationship history,
Fern surfaces the most useful action your team can take next.
Integrations
Where your clients
already live
Connect once. Fern handles the rest. No Zapier or manual sync required.
Slack
Firefly
Google Drive
Linear
HubSpot
Gmail
Notion
Jira
Zoom
ClickUp
Slack
Firefly
Google Drive
Linear
HubSpot
Gmail
Notion
Jira
Zoom
ClickUp
Slack
Google Drive
Gmail
Jira
HubSpot
Firefly
Linear
ClickUp
Notion
Zoom
Fern MCP
Give your AI tools the full
client picture
Fern is built agent-first. Сonnect it to your own AI models and pull all the insights into the tools you already use
Sign up with your AI
Just send your AI agent to Fern
Paste it into Claude Code, Codex, or your preferred agent. It will connect to Fern, read the docs, and guide you through the rest.
Solutions
Built for every role that owns
client relationships
Whether you're an agency founder or a junior CSM, Fern gives you the view that makes you more effective.
Agency Leaders
Portfolio-wide churn risk at a glance. Intervene before it's too late.
Operations Managers
Clean handovers, no information loss. Team changes don't break relationships.
Customer Success Managers
Track health across your whole book. Prioritise without guessing.
Account Managers
Never miss a signal. Know when to reach out before the client does.
Agency Leaders
Portfolio-wide churn risk at a glance. Intervene before it's too late.
Operations Managers
Clean handovers, no information loss. Team changes don't break relationships.
Customer Success Managers
Track health across your whole book. Prioritise without guessing.
Account Managers
Never miss a signal. Know when to reach out before the client does.